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== Requirements == |
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* Theories of community service, service orientation and service design * Use of concepts and the ability to analyze the services of a business * Methods for user-centric service design * Business models as a basis for designing services and IT systems in public administration. * Platforms and Tools for e-government and e-services * IT architectures in public administration * IT system types and integration solutions in public administration |
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After the course the student should be able to: * Explain the central concepts of service orientation centered design, service design, IT architecture and systems integration * Apply methods based on business models for the design of services and IT systems * Compare and evaluate alternative IT architectures and detailed types of systems and integration solutions |
SERDES - Citizen Centric Service Design and IT Architecture
Short description
- Theories of community service, service orientation and service design
- Use of concepts and the ability to analyze the services of a business
- Methods for user-centric service design
- Business models as a basis for designing services and IT systems in public administration.
- Platforms and Tools for e-government and e-services
- IT architectures in public administration
- IT system types and integration solutions in public administration
Aim
After the course the student should be able to:
- Explain the central concepts of service orientation centered design, service design, IT architecture and systems integration
- Apply methods based on business models for the design of services and IT systems
- Compare and evaluate alternative IT architectures and detailed types of systems and integration solutions
Syllabus
Outline
The course is given as a distance course. The course is given in english.